After Sales Service Policy

Legal Information and Disclaimers

AS is divided into free and paid services. The free A/S period for WONTEK Smart TV products is 1 year from the date of purchase. If the purchase date cannot be confirmed, the A/S period will be determined based on the manufacturing date of the product. A/S is only applicable to products sold in Korea with the WONTEK Smart TV "Product Warranty" enclosed. A/S is not possible without the "Product Warranty".
- You cannot receive any A/S if the product is arbitrarily disassembled, improperly repaired, or modified.
- Free A/S is not possible if the 'Product Inspection Completion Seal Sticker' attached to the product is damaged or removed.
- If the purchase history from the head office cannot be confirmed due to secondary purchase through others, the product manufacturing date (including serial number) will be considered as the purchase date.

- Free A/S is guaranteed based on the longer period between 1 year from the date of purchase or 3 months from the date of exchange if free A/S has already been performed.
- When proceeding with A/S, you must enclose the "Product Warranty" issued by our company and "Purchase Receipt with Purchase Date".
- In the following cases, paid A/S will be processed even within the free A/S period.
1) In case of customer's fault for breakdown or damage due to carelessness or mistake in use.
2) In case of breakdown or damage due to movement (relocation, etc.) or reinstallation after purchase.
3) In case of abnormality in an environment outside the usage environment guaranteed by the product (temperature, humidity, etc.).
4) In case of malfunction due to inflow of foreign substances (beverages, coffee, dirt, leakage, submersion, etc.).
5) In case of detachable parts (remote control, etc.) * Remote control is a consumable item, and A/S is processed only for 6 months in case of breakdown or damage.
6) In case of breakdown or damage due to fire, earthquake, flood, lightning, short circuit, other natural disasters, pollution, or abnormal voltage.
7) If used for commercial purposes such as business establishments or stores, the free AS period is 6 months. (Including rental/lease)
8) Products purchased through a third party, such as used product purchases, not through normal distribution channels, where purchase history cannot be confirmed.

01. For products guaranteed 100% against defective pixels, free exchange will be provided within 2 weeks (14 days) of purchase if defective pixels are found.
02. Defective pixels are based on 1 pixel, the smallest unit of a pixel, and exchange is possible only for defective pixels that can be visually confirmed by a person in a general TV viewing situation, not a single color.
03. As in No. 2, defective pixels that cannot be visually confirmed by a person (such as pixels magnified with a camera or mobile phone) are excluded from exchange.
04. When exchanging a product due to defective pixels, you must pack the existing product in advance before the courier visits after receiving the exchange request.
05. For general products not guaranteed 100% against defective pixels, up to 2 consecutive dots or 5 defective pixels within the screen are considered normal products according to the Consumer Agency's recommendation.
06. If the purchase history from the head office cannot be confirmed due to secondary purchase through others, the product manufacturing date (including serial number) will be considered as the purchase date.

01. This product can be serviced through the nationwide AS service network for 1 year. Visiting service may not be possible in some remote island and mountainous areas where there are no service points. (Courier service available)
02. For returns due to change of mind, excluding product defects, it is only possible within 7 days of purchase and only if the product has not been used. If you have not contacted the customer center within 7 days or
If the box is damaged or product components are missing, returns due to change of mind are not possible. * Unopened - return fee incurred / Opened - return fee + refurbishing deduction fee incurred.
(Electronic Commerce Act Article 17, Paragraph 2, Withdrawal of Offer, etc.) Round-trip courier fee for change of mind returns: 32-inch 20,000 won / 40-43-inch 40,000 won / 55-inch 60,000 won / 65-inch 200,000 won.
03. As in No. 1, if you return a product due to a simple change of mind, not a product defect, you will be charged a round-trip courier fee (additional island/mountain charges, etc.).
04. When returning or exchanging a product due to change of mind, all product components (remote control, user manual, stand, etc.) must be kept unopened, and if the product is damaged or difficult to resell,
Additional costs may be incurred.
05. Product defect returns are possible only after the AS engineer's defect judgment within 10 days of receipt, and the return will be finally approved after courier collection and head office confirmation.
You must pack the product before the courier visits after the defect judgment.
06. Product defect exchanges are possible only after the AS engineer's defect judgment within 30 days of receipt, and the exchange will be finally approved after courier collection and head office confirmation.
You must pack the product before the courier visits after the defect judgment.
07. Unilateral returns and exchange requests without prior contact with the seller may delay the process due to difficulty in confirming the details, so please contact the seller in advance to avoid inconvenience.
08. Free exchange of defective pixels for perfect pixel products is possible only within 2 weeks (14 days) of product receipt.
09. We inform you that UMAX is not responsible for damage, loss, or additional shipping costs incurred when using a courier other than the designated courier (Ilyang Logistics).
10. Damage during product delivery and exterior defects (scratches, etc.) can only be processed if reported within 3 days of product receipt.
11. For wall-mount installation, concrete wall installation is standard, and high-altitude work, ceiling installation, plasterboard, marble, or wooden walls may be impossible or incur additional costs. (Removal of existing bracket incurs cost) Please confirm with the visiting engineer during the happy call.
12. The visiting installation fee is the engineer's travel expense, and even if you cannot receive the installation due to customer reasons, the travel expense will be charged.

- Applies to products that have passed the free A/S period but are less than 5 years from the date of purchase (or product release date if confirmation is not possible), or products damaged due to customer negligence.
- Paid A/S is processed by replacing parts of the same product. Part replacement is processed based on the part price and travel expenses of the product.
- If you purchase a product through a third party whose purchase history cannot be confirmed, AS warranty may be limited, and if arbitrary modification or alteration of the product is confirmed, the service will only be processed as paid.
Please note this point.

01. For returns due to customer's change of mind, not product defects, it is possible within 1 week (7 days) of purchase and only if the product has not been used.
02. As in No. 1, if you return a product due to customer's change of mind, not a product defect, * unopened - return fee incurred / opened - return fee + refurbishing deduction fee incurred.
03. For returns due to product defects, it is possible only after the AS engineer's defect judgment within 10 days of receipt. You must pack the product before the courier visits for the return process.
04. Damage during product delivery and exterior defects (scratches, etc.) can only be processed if reported within 3 days of product receipt.
05. All products are shipped after 100% pre-inspection, and if there is no waybill and box when reporting delivery damage, the report cannot be processed. Please discard the box and waybill after confirming normal product operation.
06. Unilateral returns without prior contact with the seller may delay the process due to difficulty in confirming the details, so please contact the seller in advance.
07. This product can be serviced through the nationwide AS service network for 1 year. Visiting service may not be possible in some remote island and mountainous areas.
08. We inform you that UMAX is not responsible for damage, loss, or additional shipping costs incurred when using a courier other than the designated courier (Ilyang Logistics).

If the AS repair cost or basic inspection fee is charged and the payment is not made for 1 month, the product entrusted to us will be disposed of by our company.

01. Additional cost: 20,000 won
02. Applicable areas: Yeongjongdo, Daebudo, Yeongheungdo, Jebudo, Ganghwa (Gyodong, Seokmo), Goheung, Haenam, Wando, Jindo, Sinan, Namhae, Geoje, Tongyeong, Uljin
03. Additional delivery fees may apply to Jeju Island and some other areas. Please contact the customer center to confirm if additional delivery fees apply to your area.

1) The product warranty period is calculated based on the purchase date, and the purchase date is confirmed by the product warranty or serial number (purchase receipt is also valid).
2) If there is a discrepancy between our company's regulations and the customer's product warranty period, the content of the warranty (receipt, serial number, etc.) presented by the customer will be applied first.
3) The product warranty period is determined by the following criteria.
- The free warranty period for the product is 1 year from the date of purchase.
- The warranty period for used products is not applied separately, and in case of irreparable damage, we are not responsible for compensation.
- For products used for commercial purposes, the warranty period is 6 months.
4) If there is no product warranty (including purchase receipt), the purchase date will be applied by considering 3 months (90 days) from the product's manufacturing date (reflecting distribution period) according to the Consumer Dispute Resolution Standards (Fair Trade Commission Notification), and then the warranty period will be calculated.

1) Defects occurring within 2 weeks (14 days) of product purchase will be exchanged for a new product based on the purchase date on the receipt.
2) In case of initial defects, it is a principle to receive the product in its original purchased condition (including accessories).
3) If sent without accessories, the exchange will be processed without accessories.
4) All products are 100% pre-inspected before shipment, so product exchange is not possible if the product is damaged. Please handle with care. (Panel damage, exterior case scratches and damage)

1) In case of performance or functional defects and breakdowns occurring under normal use within the product warranty period.
2) In case of the same breakdown occurring within 3 months (90 days) from the date of receiving paid A/S.

1) In case of performance defects and breakdowns occurring after the free service period has expired.
2) In case of breakdown due to customer's carelessness, intention, or negligence during use, regardless of the product warranty period.
3) Breakdown caused by a person other than our company or an AS engineer authorized by our company modifying or altering the product's structure or performance.
4) Breakdown due to abnormal power supply or defects in peripheral devices, regardless of the product warranty period.
5) In case of product breakdown or defects due to natural disasters, regardless of the product warranty period.
6) Paid processing of service cases due to user's inexperience within the product warranty period (transportation fee, travel expense charged).
7) Exchange of consumable parts that have passed the product warranty period will be processed as paid. The warranty period for paid-exchanged consumable parts is 3 months.
8) The warranty period for consumable parts exchanged for a fee after the product warranty period has expired is 3 months.

- General paid cost: Transportation fee + Parts cost + Technical fee
- Paid cost without symptoms: Transportation fee + Technical fee
- Parts cost and technical fee are charged according to our company's standards.
- Technical fee is calculated considering the time required for repair and the difficulty of repair.

- Products that are functioning normally and have passed 1 month (30 days) since purchase.
- In case of product damage due to individual handling or negligence.
- If the product has been disassembled or modified for other purposes.

- If the product's manufacturing number label is missing, we inform you that our company is not obligated to provide A/S in principle.
- If the product's manufacturing number label is damaged or missing, it is difficult to calculate the A/S period, so please be careful not to damage it.
- Please understand that if you damage the manufacturing number label, paid A/S may be processed even within the free A/S period.
- Service processing is not possible for defects occurring while the product is used overseas, not in Korea.

- When replacing a product due to an initial defect, a purchase receipt is absolutely necessary.
- After receiving the product for A/S, it will be stored for a maximum of 3 months (90 days).
- After 3 months from receipt, it will be disposed of.
- All A/S of our company is performed by our company's visiting engineers.
- A/S proceeds in the following steps.

A Consultation: Receive accurate diagnosis and emergency measures for product abnormalities through phone/website consultation.
B Processing: If not resolved through phone/website consultation, an AS engineer will visit to inspect and repair.
C Processing Period: It takes about 3-7 business days from the AS reception date to the completion date, and if there is a delay in processing due to lack of parts or inability to reproduce symptoms, we will contact you separately to determine the completion date.
*All A/S of our company is performed by our company's visiting engineers.

Before contacting the customer center or applying for AS due to product abnormality, please check the following.
- Please try using your TV with other inputs (set-top box Wi-Fi wireless connection). (Check for graphic card abnormalities and others)
- Please check the cable connection status of your TV. (Check for poor contact of coaxial/HDMI cable connection)
- For models using an ADAPTER, if the power does not turn on, please check the power cord connection.
- Some ADAPTERs may not turn on if connected incorrectly, so please be careful.

Exchange product if 1 or more BRIGHT DOTs occur.
BRIGHT DOT: A pixel that appears bright on a dark pattern panel screen.

Exchange product if 4 or more DARK DOTs occur.
DARK DOT: A pixel that appears black on a bright pattern panel screen.

Exchange within 7 days from the date of product purchase -> Exchange is not possible for products with panel damage.
-> Defective pixel identification environment - Illumination of 750 Lux or more, pixels identifiable at a distance of 45cm from the monitor.
-> After 1 month from the date of product purchase, panel replacement will be performed regardless of perfect pixel warranty.

* Exchange within 2 weeks (14 days) from the date of product purchase (possible upon confirmation of receipt and serial number) -> Exchange is not possible for products with panel damage.

* Refers to scratches on the panel surface due to user's intention or negligence, and according to our company's regulations, panel replacement is not performed for panel scratches.
* Even during the free service period, panel replacement will be processed as paid.

* Only circuit parts (AD BOARD, LIPS BOARD, etc.) are eligible for free/paid A/S for 3 months (90 days), and exterior cases and panels are excluded from free A/S for 3 months (90 days).
Product Standards - Defects are recognized from 10 or more defective pixels.
- 10 or more dots including the center (No. 5): Defective (BRIGHT DOT, DARK DOT)
- Other areas: BRIGHT DOT - more than 10 / DARK DOT - more than 10: Defective processing
- Other areas: BRIGHT DOT - less than 10 / DARK DOT - less than 10: Normal processing
- Processing standards - Exchange within 15 days from the date of product purchase.
- Exchange is not possible for products with panel damage.
- Defective pixel identification environment - Illumination of 750 Lux or more, pixels identifiable at a distance of 45cm from the monitor.
- Certain models are excluded from the standards. (Refurbished / Tempered glass, etc.)

Updated on May 27, 2025